How we create success

Through the years, our SAP out/sourcing practice has revealed a number of critical factors that pave the way to our customers' success.

 

These critical success factors are: 1) top-level expertise; 2) cultural proximity; 3) geographic proximity; 4) linking-pin delivery.

 

Top-level expertise

In any SAP practice, the quality of consulting staff needs to be unquestionable. This is even more relevant for our SAP practice, since providing lower quality for less money of course is no value proposition. Through our Minsk-based foothold, we have secure access to a rich, broad and well-developed SAP knowledge and experience base in the labor market of IT academics in Belarus. This base has been developed over the years on major technology development projects for SAP AG and in the implementation field in Russia. In Russia, any self-respected company, especially in Oil & Gas, runs on SAP. Our access to the accumulated SAP knowledge and experience base in Belarus allows us to be selective and thus enables us to work with top-level expertise exclusively. As a consequence, you need not question the quality of our consulting staff. In case you do question it, we feel confident enough to prove our capabilities in a no-cure-no-pay pilot stage.

 

Cultural proximity

It is instantly clear from our nearshore foothold in Belarus that we do not outsource to or source from well-known offshore destinations like India. There is a perfectly sound argument for this choice, since the functional requirements and technical specifications of an SAP project typically evolve overtime during the course of the project. Nothing is fixed and completely known beforehand. Hence, continuous and smooth communication is the root key to successfull delivery. This type of communication fuels the vital processes of collaborative planning and monitoring in SAP delivery. It requires all project team members involved, especially the ones residing nearhsore, to have a problem-solving state of mind, a proactive attitude and the guts to say no if things are unclear or unrealistic. In contrast to distant cultures, this requirement is clearly met in Eastern Europe, since we happen to be culturally very close to our Eastern European neighbors.

 

Geographic proximity

Not only is Eastern Europe culturally close to Western Europe, it is also geographically close. As a consequence, the time-distance between Belarus and countries like The Netherlands, Belgium, Germany and France is only one hour: GMT+1 vs GMT+2. In other words, the working days on both sides of Europe largely overlap or even fully overlap if our Belarusian office opens one our earlier. Again, since continuous and smooth communication is the root key to successfull SAP delivery, overlapping working days provide ample opportunities for this purpose. This is in contrast with well-known offshore destinations in the Far East like India, where the working day begins at the close of our working day.

 

Linking-pin delivery

The typical SAP customer in Western Europe wants to have the SAP consultant stationed onsite on his business location. We are starting to repeat ourselves: the need for continuous and smoot communication... However, having the full SAP team onboard of course reduces all cost savings that can potentially be gained through outsourcing. Hence, we enhanced our SAP Outsourcing offering with an extended variant: SAP Extended Outsourcing. The required SAP roles and competencies are the very same for both service offerings, with one main difference: the project lead or lead consultant does not operate remotely from our nearshore foothold in Belarus, but is transfered to Western Europe to operate onsite on your business location. By doing so, we create a front-runner or liaison-officer that is physically linked to your onsite SAP operation. Ozone has negotiated specific arrangements with the local, Dutch authorities, which make it possible to get the required work permits for our non-EU staff swiftly and smoothly.